This Privacy Policy ("Policy") explains how EzeAD ("we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "your") when you access and use the EzeAD Home Services Marketplace platform. We are committed to protecting your privacy and ensuring the security of your personal information. By using our platform, you consent to the practices described in this Policy.
Information We Collect
1.1. Personal Information: When you register for an account or use our platform, we may collect personal information, such as your name, email address, contact details, and payment information. We only collect the information that is necessary for providing our services and facilitating transactions between buyers and sellers.
1.2. Service Information: We may collect information about the services you provide or request through our platform, including service descriptions, prices, location, and scheduling preferences.
1.3. Usage Information: We may collect information about your use of the platform, such as log data, IP addresses, device information, and browsing activity. This information helps us improve the platform and customize your experience.
1.4. Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your usage patterns and preferences. Cookies are small text files stored on your device that help us identify you and provide personalized features.
How We Use Your Information
2.1. Service Delivery: We use your personal information to provide and maintain our platform, facilitate transactions between buyers and sellers, and communicate with you regarding service requests, updates, and customer support.
2.2. Improving Our Services: We analyze usage data and feedback to improve our platform, develop new features, and enhance user experience.
2.3. Marketing and Communications: With your consent, we may send you promotional materials, newsletters, and updates about our services or those of our trusted partners. You can opt out of receiving these communications at any time.
2.4. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, and to protect our rights, property, or the safety of our users.
Information Sharing and Disclosure
3.1. Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, customer support providers, and analytics services. These service providers are bound by confidentiality obligations and are prohibited from using your information for any other purposes.
3.2. Users: As a marketplace, certain information about sellers or buyers, such as usernames, ratings, and reviews, may be visible to other users to facilitate transparency and trust within the platform.
3.3. Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, enforce our Terms and Conditions, or prevent illegal activities.
3.4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
5.1. Account Information: You can access and update your account information by logging into your EzeAD account. Please ensure that your information is accurate and up to date.
5.2. Communication Preferences: You can manage your communication preferences by adjusting your account settings or by opting out of marketing communications through the provided unsubscribe links.
5.3. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
5.4. Your Rights: Subject to applicable laws, you may have the right to access, rectify, or delete your personal information. You may also have the right to object to or restrict certain processing activities. Please contact us using the information provided below to exercise your rights.
Third-Party Links and Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.
Children's Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information as soon as possible.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Policy on our platform or by other means. Your continued use of the platform after the changes will signify your acceptance of the updated Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at Support@ezead.services.
Last Updated: 6 June 2023
By using EzeAD Home Services Marketplace, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree to this Policy, please refrain from using the platform.